Q & A

Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders generally take anywhere from 1 to 4 weeks* for the items to reach you, though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee HERE

Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@expressden.com and we can give you real time information on whether your order has been dispatched or not.

If your product is damaged then please take photos and send them to us on hongya@gmail.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they will get to you!

We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. We will always try our best to help your situation

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn’t already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

If you order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will ave your order resent. You can read more about our Money Back Guarantee HERE

If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn’t been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (onkel.j).

When your receive your dispatched email it will be in there most of the time, if not you can email us on support@expressden.com for a update on your tracking.

We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.